JIRA Requires Duplicate Logins when Selecting Items from a Gadget or the Activity Stream Due to Server Base URL
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Symptoms
JIRA seems to require duplicate logins when clicking on items in the Activity Stream.
Diagnosis
Check the server base URL in Configuring JIRA Options, and confirm that it matches the Server Base URL rendered in the Activity Stream Gadget.
Cause
There is a mismatch in the server base URL from how the activity stream gadget was configured and the server. It's possible that a user is logging in using an alias for JIRA.
Solution
Resolution
Make sure the user is logging in from the standard server base URL, not an alias.
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