JIRA Perforce Plugin throws 'P4 Exited with An Error!'
Platform Notice: Data Center Only - This article only applies to Atlassian apps on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Atlassian has discontinued further development on the JIRA Perforce Plugin. The combination of Fisheye and the free Fisheye Plugin for JIRA has made the JIRA Perforce plugin redundant.
Symptoms
The P4 command which failed in JIRA from the command line, fails to run in JIRA. For example:
p4 \-s \-p 192.168.0.235:1666 \-u idaniel \-c localhost \-P mypassword changes \-l \-s submitted (0,)1000When starting JIRA, the log file has the following error message:
2007-09-24 17:03:31,178 JiraQuartzScheduler_Worker-3 INFO [ext.perforce.changelists.ChangesIndexer] Retrieving Perforce changes from 0 to 1000 2007-09-24 17:03:31,293 JiraQuartzScheduler_Worker-3 ERROR [com.perforce.api.Debug] P4 exited with an Error! and the jira-p4.log log file contains error message such as: <log level="ERROR" date="9/26/07 10:35:09 PM">P4 exited with an Error!</log> <log level="VERBOSE" date="9/26/07 10:35:09 PM">P4Process.exec: p4 -s -p 192.168.0.235:1666 -u idaniel -c localhost -P mypassword changes -l -s submitted @0,@1000</log> <log level="VERBOSE" date="9/26/07 10:35:09 PM">P4Process.exec().is: java.io.BufferedInputStream@67f797</log> <log level="VERBOSE" date="9/26/07 10:35:09 PM">P4Process.exec().isr: java.io.InputStreamReader@1b01949</log> <log level="VERBOSE" date="9/26/07 10:35:09 PM">P4Process.exec().es: java.io.FileInputStream@4c2849</log> <log level="VERBOSE" date="9/26/07 10:35:09 PM">P4Process.exec().esr: java.io.InputStreamReader@1e8f2a0</log> <log level="VERBOSE" date="9/26/07 10:35:09 PM">P4Process.exec().os: java.io.BufferedOutputStream@90f19c</log> <log level="VERBOSE" date="9/26/07 10:35:09 PM">P4Process.exec().osw: java.io.OutputStreamWriter@1e67280</log> <log level="VERBOSE" date="9/26/07 10:35:09 PM">From P4:exit: 1</log>
Cause
The p4.sysroot and p4.sysdrive properties in perforce-jira-plugin.properties are not set properly.
Resolution
The perforce-jira-plugin.properties file contains two entries:
#p4.sysroot=C:\WINDOWS
#p4.sysdrive=C:\
When running JIRA on Windows, these variables must be uncommented and set to the correct values for your Windows installation. Try setting the sysroot to be C:\WINNT instead of C:\WINDOWS).
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