JIRA Pages Are Hidden After Configuring Announcement Banner
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
After editing the JIRA Announcement Banner in, JIRA pages no longer render correctly and most or all of the content are hidden.
Cause
This can be caused by an unclosed <script> tag injected into the Announcement Banner.
Workaround
A workaround is to reset the announcement banner to blank via the database, as per the following instructions.
Always back up your data before making any database modifications. If possible, test any alter, insert, update, or delete SQL commands on a staging server first.
Shutdown JIRA
Pull up the announcement banner property ID and content via:
1select pt.id, pt.propertyvalue from propertytext pt join propertyentry pe on pt.id=pe.id where pe.property_key='jira.alertheader';Make a note of the ID number and set the banner contents to blank via:
1update propertytext set propertyvalue='' where id='<id from above>';Start JIRA
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