JIRA outgoing mail is not using the configured from address
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
JIRA's outgoing mail server is using Gmail
The From address is not using the 'From address' configured in the SMTP Mail Server configuration within JIRA
The From address is not using the project email address for notifications
Cause
Gmail allows you to send email from a different address if you have the alternative sender's address linked to the mail server account.
Resolution
Follow the steps outlined on this page for setting up different address(es) to send from: Sending mail from a different address
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