JIRA missing class exception org.apache.jsp.secure.views.browser.contentonly_jsp
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
There are timeouts and HTTP 404 status on a number of different pages in JIRA.
The following appears in the atlassian-jira.log:
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2013-04-15 06:13:03,782 http-bio-8080-exec-4 ERROR [500ErrorPage.jsp] Exception caught in 500 page org.apache.jsp.secure.views.browser.contentonly_jsp
java.lang.ClassNotFoundException: org.apache.jsp.secure.views.browser.contentonly_jsp
at java.net.URLClassLoader$1.run(URLClassLoader.java:202)
at java.security.AccessController.doPrivileged(Native Method)
at java.net.URLClassLoader.findClass(URLClassLoader.java:190)
at org.apache.jasper.servlet.JasperLoader.loadClass(JasperLoader.java:132)
at org.apache.jasper.servlet.JasperLoader.loadClass(JasperLoader.java:63) <+1> (DefaultInstanceManager.java:139)
at org.apache.jasper.servlet.JspServletWrapper.getServlet(JspServletWrapper.java:172)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:369)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:390)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:334)
Cause
The Tomcat cache is corrupt.
Resolution
Shutdown JIRA.
Clear the contents of <jira-install>/work directory.
Start JIRA.
ℹ️ The work directory is written to by Tomcat and contains any files needed by the webserver to run. This will be re-generated upon next startup.
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