JIRA Links Menu Errors due to Communication Breakdown
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Going to Menu > Links throws a Communication Breakdown error as shown below:
The following appears in the atlassian-jira.log:
2013-06-26 09:46:11,326 http-bio-9602-exec-5 ERROR localadmin 586x549x1 tfp8a1 0:0:0:0:0:0:0:1%0 /secure/LinkJiraIssue!default.jspa [jira.web.dispatcher.JiraWebworkActionDispatcher] Exception thrown from action 'LinkJiraIssue!default', returning 404
WebworkConfigurationNotFoundException{class=class webwork.config.XMLActionConfiguration, message='No such view mapping', name='LinkJiraIssue.actionRoles.actionRoles'}
Cause
Remote JIRA Issue system plugin is disabled.
Resolution
Navigate to the manage add-ons page as an administrative user
Search under the system plugins for 'Atlassian JIRA - Plugins - Remote JIRA Link' plugin and enable it if it hasn't already been done
ℹ️ This issue has a log entry that is similar to another problem, JIRA returns 404 Error when searching for issues.
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