JIRA JSESSIONID Log Messages From CookieUtils
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
JIRA logs are filled with warning messages related to JSESSIONID. The following appears in the atlassian-jira.log:
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2013-03-20 13:13:32,316 http-bio-8443-exec-3193 INFO someuser 793x1054102x2 1k3wdtt someipaddress /browse/main-62735 [jira.web.util.CookieUtils] Found multiple JSESSIONID cookies, when rendering link to screenshot applet page. You may have another Java webapp at context path '/' (in which case this message is harmless), or there may be a problem in IE attaching the screenshot via the screenshot applet.
Cause
This error log indicates that JIRA is finding that the cookies stored in the client browsers indicate other applications sharing the same host/path. This is mostly due to the following:
Other applications hosted on the same host.
JIRA instance reinstalled and the clients have saved cookies of older instances.
Workaround
Clearing the client browser cache is will stop this log getting generated which is not always practical if there are a lot of clients. In that case this specifc log can be disabled by doing the following.
Method 1
Add the below line to atlassian-jira/WEB-INF/classes/log4j.properties
1log4j.logger.com.atlassian.jira.web.util.CookieUtils = ERROR, console, filelogRestart JIRA.
Method 2
Add the below additional JVM argument (Refer Setting Properties and Options on Startup for details on how to add JVM arguments)
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-Dorg.apache.catalina.SESSION_COOKIE_NAME=UNIQUE_NAME_FOR_JIRAJSESSIONIDWas this helpful?