Jira installer terminates during file extraction due to incomplete download
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
The following errors occur during installation:
Could not create this file. Shall I try again?
java.io.EOFException: Unexpected end of ZLIB input stream
Cause
This problem is caused by an incomplete JIRA download (e.g.: Internet connection disruption, paused download, etc.).
Resolution
Download a fresh copy of Jira installer via the Jira download center.
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