Jira installer results in 'java.lang.UnsatisfiedLinkError' error
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
After installing Jira, the administrator is presented with an install4jerror like the following:
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java.lang.UnsatisfiedLinkError: no freetype in java.library.path
at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1865)
at java.lang.Runtime.loadLibrary0(Runtime.java:870)
at java.lang.System.loadLibrary(System.java:1122)
at sun.font.FontManagerNativeLibrary$1.run(FontManagerNativeLibrary.java:59)
at java.security.AccessController.doPrivileged(Native Method)
at sun.font.FontManagerNativeLibrary.<clinit>(FontManagerNativeLibrary.java:32)
at sun.font.SunFontManager$1.run(SunFontManager.java:339)
at java.security.AccessController.doPrivileged(Native Method)
at sun.font.SunFontManager.<clinit>(SunFontManager.java:335)
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Class.java:348)
at sun.font.FontManagerFactory$1.run(FontManagerFactory.java:82)
at java.security.AccessController.doPrivileged(Native Method)
at sun.font.FontManagerFactory.getInstance(FontManagerFactory.java:74)
at java.awt.Font.getFont2D(Font.java:491)
at java.awt.Font.access$000(Font.java:224)
at java.awt.Font$FontAccessImpl.getFont2D(Font.java:228)
at sun.font.FontUtilities.getFont2D(FontUtilities.java:180)
at sun.font.FontUtilities.fontSupportsDefaultEncoding(FontUtilities.java:338)
Cause
An UnsatisfiedLinkError is thrown when the JVM attempts to load a native library and that library does not exist using the PATH environmental variable.
Resolution
Check to see if the PATH environmental variable is pointing to a valid Java installation.
Check to see if JAVA_HOME is set to a valid Java installation
Make sure that you run the installer as an Administrator
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