JIRA GUI is not rendered properly when accessed via Proxy URL
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Upon configuring a load balancer for JIRA Data Center as per Installing JIRA Data Center, JIRA GUI is not rendered properly when accessed via the load balancer (proxy) URL. All menus and buttons appear broken (no CSS styling or JavaScript appears to take effect):
Diagnosis
Accessing JIRA locally, by-passing the proxy, doesn't produce the same problem.
JIRA is configured properly for Data Center in terms of cluster.properties, server.xml, JVM paramaters.
Turning on the browser's F12 developer tools when loading the proxy URL, (almost) all CSS and JS batch files show 404 Not Found error, some with strange double slashes (//) in request URLs.
The following error appears in JIRA log:
12017-07-09 10:56:00,187 http-nio-8080-exec-14 ERROR anonymous 656x1545x1 - 137.74.162.41,217.182.67.11 // [c.a.p.internal.route.UrlRouterImpl] Failed to create requestUri // due to: Expected authority at index 2: //
Cause & Resolution
There's an unexpected slash (/) after the port number (no context path) in the load balancer's VirtualHost config e.g.:
1
BalancerMember http://jira.example.com:8080/ route=node1Removing the slash (and restarting the load balancer) should fix the issue:
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BalancerMember http://jira.example.com:8080 route=node1Was this helpful?