JIRA fails to send notifications due to 554 Sorry, message looks like SPAM to me
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
The following appears in the atlassian-jira.log:
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2013-03-20 02:44:35,256 ERROR [Siteport Support] Sending mailitem To='local@dummy.com' Subject='(ABC-123) Issue Summary' From='null' FromName='localuser (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='<JIRA@dummy>' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' cburne 164x2160x1 nf47r2 127.0.0.1 /secure/admin/MailQueueAdmin.jspa Error occurred in sending e-mail: To='local@dummy.com' Subject='(ABC-123) Issue Summary' From='null' FromName='localuser (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='<JIRA@dummy>' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null'
com.atlassian.mail.MailException: com.sun.mail.smtp.SMTPSendFailedException: 554 Sorry, message looks like SPAM to me
at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendWithMessageId(SMTPMailServerImpl.java:201)
at com.atlassian.mail.queue.SingleMailQueueItem.send(SingleMailQueueItem.java:44)
at com.atlassian.mail.queue.MailQueueImpl.sendBuffer(MailQueueImpl.java:66)
at com.atlassian.jira.web.action.admin.MailQueueAdmin.doExecute(MailQueueAdmin.java:57)Cause
A Spam filter is blocking the successful delivery of the message.
Resolution
Contact Mail Administrator as this is an issue outside of JIRA that needs to be fixed on the mail server.
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