How to Fix End of Life Health Check Failures in Jira
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
This check ensures your Jira version is currently Supported. The End Of Life Health Check compares your current System Date with the recorded End of Life (EOL) date of the product version currently running and reports an error if the version is EOL. The check will pass until 6 months before the product is about to become EOL when it will report a warning. Once the EOL date has been reached the check will fail.
Solution
Understanding the Results
Icon | Result | What this means |
Green Checkmark | The current Jira version <Version> is not near the End of Life. This version will be End of Life in <Days> days. | The version has the reported number of days available before it becomes End of Life. |
Green Checkmark | Unable to verify the End of Life date for version <Version>. The check has not been performed. | The Health Check could not verify the End of Life date for the Jira version, as it was not able to locate it. |
Yellow Triangle with Exclamation Mark | The current JIRA version <Version> is approaching the End Of Life. This version will be End of Life in <Days> days. | The End of Life date for the product is approaching. We recommend that you begin planning the upgrade. |
Red Circle with Exclamation Mark | The current JIRA version <Version> has reached the End of Life. Please Upgrade your instance to a current version. | The End of Life date has been reached for the product you are running. You are running on an unsupported version of JIRA and should upgrade. |
Red Circle with Exclamation Mark | The EOL Health Check failed with an error. Please check the logs. | The Health Check did not run successfully. This indicates a systematic issue. Please check that: There are no Incompatible Add-ons running, The System Time on the server is correctly configured. You are running a valid version of Jira. Otherwise, contact Atlassian Support for further assistance with this error. |
Resolution
Atlassian supports major versions for two years after the first major iteration of that version was released (for example, we support Jira 6.4.5 for 2 years after Jira 6.4.0 was released). Our Atlassian Support End-of-Life Policy has further details on the product lifecycle.
We recommend that Administrators upgrade Atlassian products to take advantage of the latest product improvements and capabilities. Atlassian does not provide support for instances on versions that are End of Life with the exception of problems and queries related to upgrading your End of Life product to a new version.
You will require an active license to upgrade to a new version of Jira.
We recommend that you plan to upgrade your Jira environment before reaching End of Life. Our Upgrading JIRA documentation has full details on the approaches that can be used to upgrade your product.
ℹ️ In Troubleshooting and Support Tools 1.36.1 and later, you can disable this Health Check by accessing the Jira Administration > System > Troubleshooting and support tools > End of Life > Configure check
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