JIRA doesn't display any transitions for issues in the issue view page
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
The workflow transition button is no longer available on the issue view page although the issue is not in a closed status. When viewing the issue, the following error is thrown in the atlassian-jira.log
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2017-07-17 21:57:25,296 http-nio-8700-exec-10 ERROR admin 1317x1799x1 r63t84 0:0:0:0:0:0:0:1 /browse/ICDBCC-2522 [c.a.jira.workflow.DefaultOSWorkflowConfigurator] Could not load class 'com.googlecode.jsu.workflow.condition.ValueFieldCondition'
java.lang.ClassNotFoundException: com.googlecode.jsu.workflow.condition.ValueFieldCondition
at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1305)
at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1157)
at com.atlassian.core.util.ClassLoaderUtils.loadClass(ClassLoaderUtils.java:88)Diagnosis
Referred to Workflow transition buttons are missing or the error "You don't have permission to transition this issue" is displayed in Jira Data Center and tried the steps but the problem still persists
Cause
Certain add-ons used by the workflow is not present in JIRA
Solution
Resolution
Install the add-ons based on the error message being thrown. In this example, JIRA Suite Utilities must be installed.
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