JIRA does not send notifications for Custom Events
Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
You have created a Custom Event and also configured the workflow/Notification Scheme to send notifications for this custom event. However, no notification is being sent.
Cause
There isn't any template selected for this Custom Event. Without a template, JIRA won't be able to send out notifications for it
Resolution
Select a template for this Custom Event
Navigate to the Events page
Locate your custom event
Click on Edit
Select a template to be used for this event
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