Jira does not not transition parent task when subtask is completed
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
When subtasks of the issue are moved to the leftmost column, JIRA does not show pop-up asking parent issue to be transitioned to the status mapped to the left-most column.
Cause
The problem could be happening if the parent task cannot be transitioned to the same status as the subtask.
Resolution
Edit the workflow used by the parent task to ensure there's a transition which allows the parent task to transition to the same status as the subtask.
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