JIRA does not display the project's versions and/or the 'Release Tab' when integrating with Bamboo
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
When navigating to Projects > the desired Project, JIRA may not display the project's versions when browsing on the Project Summary page:
Whether JIRA is integrated with Bamboo, when navigating to Projects > the desired project > desired version, JIRA does not display the 'Release' tab as it should:
Cause
There's three possible causes for this misbehavior:
'Fix Version' may beset as 'Hide' on the project's Field Configuration Scheme.
Incorrect Application Link Configuration;
JIRA Bamboo Plugin may be disabled;
The #2 and #3 points only will occur if there's an Application Link between JIRA and Bamboo.
Resolution
Cause 1
For the #1 cause, check the behavior for the 'Fix Version' field under the project's 'Field Configuration Scheme'. It must be set as 'Shown'.
Cause 2
For the #2 cause, double check the application link between JIRA and Bamboo. When using Trusted Application as authentication module, check whether the 'URL patterns' are set according described here.
Cause 3
For the #3 cause, check whether the JIRA Bamboo Plugin is enabled in 'Administration > Add-Ons > Manage Add-Ons'. It will be displayed on the 'System Plugins' session. It's worth disable/re-enable it.
After that, both 'versions' and 'Release' tab will be displayed as it should:
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