JIRA default workflow changed
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
JIRA default system workflow seems to have some changes in the status, even though this workflow should not be editable. There is even a information box to indicate this.
Diagnosis
Environment
Disable all plugin and the default system JIRA workflow still showing changes in the status.
Cause
This is caused by changing the original status of JIRA at JIRA Administration > Issues > Status
JIRA comes with these 5 default statuses and modifying these statuses will reflect in the JIRA default workflow:
Open
In Progress
Resolved
Closed
Reopened
From the example screenshot above, the Open status has been changed to 'Modified status' with 'In Progress' category at JIRA Administration > Issues > Status.
Solution
Resolution
Change back the status to above standard status, and the default workflow will display the correct statuses. When configuring statuses, try to avoid changing the default statuses and create a new status instead.
Was this helpful?