Jira DC still sends emails although outgoing mail is disabled
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
Although email notifications are disabled globally in Jira, Jira is still sending emails.
Environment
Jira Data Center
Diagnosis
Review the email content and formatting to find out if it's a standard Jira email
Review your installed add-ons that have an email functionality
Cause
Some add-ons may bypass the Jira global email settings and send email from Jira. In this case, the email will look slightly different than the standard Jira notifications.
Examples of add-ons include:
ScriptRunner for Jira (Escalation service script)
Resolution
Disable the add-ons that are sending the emails.
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