JIRA Data Center start up failed due to error not licensed for clustered operation
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Symptoms
JIRA cannot be started up.
The following appears in the Browser or the atlassian-jira.log:
1
JIRA Cluster License Check failed: JIRA is configured with a cluster.properties file but not licensed for clustered operation. Diagnosis
JIRA Data Center instance is configured to point to a new, empty database as part of a migration task or installation, and you have configured a cluster.properties file in the JIRA Data Center Home Directory.
Cause
When JIRA starts up, it finds that it has a cluster.properties file in the JIRA Home Directory, which means that it is being configured for Data Center usage. However, since the database at that point in time is empty (as mentioned in Diagnosis step, if you are connecting to a new, empty database), the Data Center license was not detected and JIRA fails to start.
Solution
Resolution
Removing the cluster.properties file will force JIRA to revert back to a standard, non-clustered installation, and you can then proceed with the Setup process in the browser and enter the Data Center license there.
Stop JIRA.
Temporarily remove the
cluster.propertiesfile from the JIRA Home Directory.Restart JIRA.
Accessing the JIRA URL should bring you to the standard Setup process in the browser. Proceed to enter the Data Center license key from here.
After setup completes, stop JIRA and put the
cluster.propertiesfile back into the Home Directory, and you are good to go.
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