JIRA Dashboard is not visible after upgraded to 6.4.x
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
JIRA Dashboard page (http://<base-url>/secure/Dashboard.jspa) is not showing any gadgets after upgraded JIRA to 6.4 or 6.4.3 version. Moreover, default system dashboard page (http://<base-url>/secure/admin/EditDefaultDashboard!) is not viewable.
Diagnosis
Diagnostic Steps
Check if any Javascript errors happens in the web browsers console such as Chrome, Firefox or IE (supported version).
Enable safe mode.
Bypassing the proxy.
Check if any Firewall installed on the server.
Check JIRA dashboard data by running the sql query below:
1select * from portalpage where USERNAME is null;
Cause
The problem happens when user had performed an upgrading process to JIRA 6.4 and configuring a checkpoint firewall with IPS module enabled. After successfully upgraded JIRA, it seems the IPS module was blocking the Dashboard page by showing this "JavaScript Unescape Synonym Obfuscation" rule.
Solution
Workaround
Add an exception to IPS and the page will be return back to normal.
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