Jira CSV Export fails with IndexReader is closed exception
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
The users try to export issues to the CSV and it fails. The problem exists for the Excel, XML and HTML exports as well. The exception below is logged:
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2024-10-22 12:42:44,332+0200 http-nio-8080-exec-4 ERROR [o.a.c.c.C.[.[localhost].[/].[searchrequest-view]] Servlet.service() for servlet [searchrequest-view] in context with path [] threw exception
org.apache.lucene.store.AlreadyClosedException: this IndexReader is closed
at org.apache.lucene.index.IndexReader.ensureOpen(IndexReader.java:268)
at org.apache.lucene.index.BaseCompositeReader.document(BaseCompositeReader.java:116)
at org.apache.lucene.index.IndexReader.document(IndexReader.java:360)
at org.apache.lucene.search.IndexSearcher.doc(IndexSearcher.java:316)
at com.atlassian.jira.index.stats.IndexSearcherWithStats.doc(IndexSearcherWithStats.java:38)
at com.atlassian.jira.index.DelegateSearcher.doc(DelegateSearcher.java:118)
at com.atlassian.jira.index.DelegateSearcher.doc(DelegateSearcher.java:118)
at com.atlassian.jira.index.UnmanagedIndexSearcher.doc(UnmanagedIndexSearcher.java:20)
at com.atlassian.jira.index.DelegateSearcher.doc(DelegateSearcher.java:118)
at com.atlassian.jira.index.ManagedIndexSearcher.doc(ManagedIndexSearcher.java:15)
at com.atlassian.jira.issue.export.customfield.DefaultCsvIssueExporter.getLayout(DefaultCsvIssueExporter.java:100)
at com.atlassian.jira.issue.export.customfield.DefaultCsvIssueExporter.export(DefaultCsvIssueExporter.java:73)
at com.atlassian.jira.issue.views.csv.AbstractCsvSearchRequestView.writeSearchResults(AbstractCsvSearchRequestView.java:55)
at com.atlassian.jira.issue.views.csv.SearchRequestCsvWithBomViewCurrentFields.writeSearchResults(SearchRequestCsvWithBomViewCurrentFields.java:28)
at com.atlassian.jira.plugin.searchrequestview.DefaultSearchRequestURLHandler.handleRequest(DefaultSearchRequestURLHandler.java:387)
at com.atlassian.jira.web.servlet.SearchRequestViewServlet.doGet(SearchRequestViewServlet.java:25)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:529)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:623)
... 48 filtered
at com.atlassian.jira.plugin.mobile.web.filter.MobileAppRequestFilter.doFilter(MobileAppRequestFilter.java:59)
... 4 filtered
at com.atlassian.jira.plugin.mobile.login.MobileLoginSuccessFilter.doFilter(MobileLoginSuccessFilter.java:54)
... 3 filtered
at com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:54)
... 8 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.app.usage.core.features.user.interaction.servlet.filter.CapturingServletFilter.doFilter(CapturingServletFilter.kt:38)
... 3 filtered
at com.atlassian.app.usage.core.features.common.usage.rest.filter.CapturingRestFilter.doFilter(CapturingRestFilter.kt:36)
... 19 filtered
at org.kantega.atlaskerb.intercept.filter.AtlasKerberosMainAuthFilter.doFilter(AtlasKerberosMainAuthFilter.java:129)
... 3 filtered
at org.kantega.atlaskerb.intercept.filter.AtlasKerberosMainAuthFilter.doFilter(AtlasKerberosMainAuthFilter.java:129)
... 26 filtered
at com.atlassian.theme.filter.DefaultRequestOverrideServletFilter.doFilter(DefaultRequestOverrideServletFilter.java:77)
... 3 filtered
at com.atlassian.oauth2.scopes.web.ReadWriteScopeFilter.doFilter(ReadWriteScopeFilter.java:46)
... 3 filtered
at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)
... 17 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 16 filtered
at com.atlassian.pats.web.filter.TokenBasedAuthenticationFilter.doFilter(TokenBasedAuthenticationFilter.java:82)
... 3 filtered
at com.atlassian.oauth2.provider.core.web.AccessTokenFilter.doFilter(AccessTokenFilter.java:82)
... 7 filtered
at org.kantega.atlaskerb.intercept.filter.AtlasKerberosMainAuthFilter.doFilter(AtlasKerberosMainAuthFilter.java:129)
... 3 filtered
at org.kantega.atlaskerb.intercept.filter.AtlasKerberosMainAuthFilter.doFilter(AtlasKerberosMainAuthFilter.java:129)
... 3 filtered
at org.kantega.atlaskerb.intercept.filter.AtlasKerberosMainAuthFilter.doFilter(AtlasKerberosMainAuthFilter.java:158)
... 3 filtered
at org.kantega.atlaskerb.intercept.filter.AtlasKerberosPreFilter.doFilter(AtlasKerberosPreFilter.java:124)
... 19 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 5 filtered
at com.valiantys.jira.plugins.sql.service.servletcontext.ContextListenerServletFilter.doFilter(ContextListenerServletFilter.java:24)
... 3 filtered
at com.atlassian.jira.plugin.issuenav.LegacyTextQueryUrlRedirectFilter.doFilter(LegacyTextQueryUrlRedirectFilter.java:39)
... 4 filtered
at com.atlassian.plugins.authentication.sso.web.filter.loginform.DisableNativeLoginAuthFilter.doFilter(DisableNativeLoginAuthFilter.java:55)
... 3 filtered
at com.atlassian.plugins.authentication.basicauth.filter.DisableBasicAuthFilter.doFilter(DisableBasicAuthFilter.java:70)
... 3 filtered
at org.kantega.atlaskerb.intercept.filter.AtlasKerberosPreFilter.doFilter(AtlasKerberosPreFilter.java:299)
... 3 filtered
at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:37)
... 8 filtered
at com.atlassian.web.servlet.plugin.ThreadIdFilter.doFilter(ThreadIdFilter.java:19)
... 4 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)
... 3 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 7 filtered
at org.kantega.atlaskerb.security.SecurityHeadersFilter.doFilter(SecurityHeadersFilter.java:72)
... 3 filtered
at org.kantega.atlaskerb.msteams.MsTeamsSecurityHeadersFilter.doFilter(MsTeamsSecurityHeadersFilter.java:52)
... 25 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 25 filtered
at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1190)
at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:63)
at java.base/java.lang.Thread.run(Unknown Source)Solution
One of the scenarios is the scripted fields. Check if you have any scripted field that you include in the result set. After excluding the field, you can successfully export it.
Updated on April 15, 2025
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