JIRA Cannot Create Users when Crowd is Configured
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
JIRA cannot create users in Crowd. Other problems in the interaction between JIRA and Crowd are also likely caused by this problem.
Cause
Wrong version of the crowd-integration-client jar file in the lib directory. Also, it could be more than one crowd-integration-client jar in that directory.
Resolution
Make sure the lib directory includes only the client jar file that matches your Crowd version.
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