Jira Audit Log page doesn't load and Jira throws an error regarding BaseURL
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
Jira Audit Log page doesn't load and it throws an error regarding the Base URL. The problem doesn't happen if we disable/enable the Audit log plugin. However, it starts to be broken if Jira is restarted.
Troubleshooting
During the restart, Jira throws errors regarding a connection issue with the database even though all the recommended settings are in place. Please see: Operations in Jira server fail with communications link failure in logs with MySQL
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2023-10-20 11:15:35,332+0200 JIRA-Bootstrap WARN [NoModule] org.ofbiz.core.entity.jdbc.SQLProcessor
java.sql.SQLNonTransientConnectionException: No operations allowed after connection closed.
at com.mysql.cj.jdbc.exceptions.SQLError.createSQLException(SQLError.java:111)
at com.mysql.cj.jdbc.exceptions.SQLError.createSQLException(SQLError.java:98)
at com.mysql.cj.jdbc.exceptions.SQLError.createSQLException(SQLError.java:90)
at com.mysql.cj.jdbc.exceptions.SQLError.createSQLException(SQLError.java:64)
at com.mysql.cj.jdbc.exceptions.SQLError.createSQLException(SQLError.java:74)
at com.mysql.cj.jdbc.exceptions.SQLExceptionsMapping.translateException(SQLExceptionsMapping.java:73)
at com.mysql.cj.jdbc.ConnectionImpl.rollback(ConnectionImpl.java:1810)
at org.apache.commons.dbcp2.DelegatingConnection.rollback(DelegatingConnection.java:488)
at org.apache.commons.dbcp2.DelegatingConnection.rollback(DelegatingConnection.java:488)
at org.ofbiz.core.entity.jdbc.interceptors.connection.DelegatingConnection.rollback(DelegatingConnection.java:61)
at org.ofbiz.core.entity.jdbc.SQLProcessor.rollback(SQLProcessor.java:214)
at org.ofbiz.core.entity.GenericDAO.deleteByAnd(GenericDAO.java:1254)
at org.ofbiz.core.entity.GenericHelperDAO.removeByAnd(GenericHelperDAO.java:236)
at org.ofbiz.core.entity.GenericDelegator.removeByAnd(GenericDelegator.java:1338)
at org.ofbiz.core.entity.GenericDelegator.removeByAnd(GenericDelegator.java:1317)
at com.atlassian.jira.ofbiz.DefaultOfBizDelegator.removeByAnd(DefaultOfBizDelegator.java:236)
...
...
...
Caused by: com.mysql.cj.exceptions.ConnectionIsClosedException: No operations allowed after connection closed.
at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
at java.base/java.lang.reflect.Constructor.newInstance(Unknown Source)
at com.mysql.cj.exceptions.ExceptionFactory.createException(ExceptionFactory.java:62)
at com.mysql.cj.exceptions.ExceptionFactory.createException(ExceptionFactory.java:150)
at com.mysql.cj.NativeSession.checkClosed(NativeSession.java:753)
at com.mysql.cj.jdbc.ConnectionImpl.checkClosed(ConnectionImpl.java:559)
at com.mysql.cj.jdbc.ConnectionImpl.rollback(ConnectionImpl.java:1764)
... 91 more
Caused by: com.mysql.cj.exceptions.CJCommunicationsException: Communications link failure
The last packet successfully received from the server was 673 milliseconds ago. The last packet sent successfully to the server was 676 milliseconds ago.
at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
at com.mysql.cj.exceptions.ExceptionFactory.createException(ExceptionFactory.java:62)
at com.mysql.cj.exceptions.ExceptionFactory.createException(ExceptionFactory.java:105)
at com.mysql.cj.exceptions.ExceptionFactory.createException(ExceptionFactory.java:150)
at com.mysql.cj.exceptions.ExceptionFactory.createCommunicationsException(ExceptionFactory.java:166)
at com.mysql.cj.protocol.a.NativeProtocol.readMessage(NativeProtocol.java:582)
at com.mysql.cj.protocol.a.NativeProtocol.checkErrorMessage(NativeProtocol.java:762)
at com.mysql.cj.protocol.a.NativeProtocol.sendCommand(NativeProtocol.java:701)
at com.mysql.cj.protocol.a.NativeProtocol.sendQueryPacket(NativeProtocol.java:1052)
at com.mysql.cj.NativeSession.execSQL(NativeSession.java:657)
at com.mysql.cj.jdbc.ClientPreparedStatement.executeInternal(ClientPreparedStatement.java:893)
at com.mysql.cj.jdbc.ClientPreparedStatement.executeUpdateInternal(ClientPreparedStatement.java:1061)
at com.mysql.cj.jdbc.ClientPreparedStatement.executeUpdateInternal(ClientPreparedStatement.java:1009)
at com.mysql.cj.jdbc.ClientPreparedStatement.executeLargeUpdate(ClientPreparedStatement.java:1320)
at com.mysql.cj.jdbc.ClientPreparedStatement.executeUpdate(ClientPreparedStatement.java:994)
at org.apache.commons.dbcp2.DelegatingPreparedStatement.executeUpdate(DelegatingPreparedStatement.java:98)
at org.apache.commons.dbcp2.DelegatingPreparedStatement.executeUpdate(DelegatingPreparedStatement.java:98)
at org.ofbiz.core.entity.jdbc.SQLProcessor.executeUpdate(SQLProcessor.java:562)
at org.ofbiz.core.entity.GenericDAO.deleteByAnd(GenericDAO.java:1285)
at org.ofbiz.core.entity.GenericDAO.deleteByAnd(GenericDAO.java:1252)
... 86 more
Caused by: java.io.EOFException: Can not read response from server. Expected to read 4 bytes, read 0 bytes before connection was unexpectedly lost.
at com.mysql.cj.protocol.FullReadInputStream.readFully(FullReadInputStream.java:67)
at com.mysql.cj.protocol.a.SimplePacketReader.readHeaderLocal(SimplePacketReader.java:81)
at com.mysql.cj.protocol.a.SimplePacketReader.readHeader(SimplePacketReader.java:63)
at com.mysql.cj.protocol.a.SimplePacketReader.readHeader(SimplePacketReader.java:45)
at com.mysql.cj.protocol.a.TimeTrackingPacketReader.readHeader(TimeTrackingPacketReader.java:52)
at com.mysql.cj.protocol.a.MultiPacketReader.readHeader(MultiPacketReader.java:54)
at com.mysql.cj.protocol.a.MultiPacketReader.readHeader(MultiPacketReader.java:44)
at com.mysql.cj.protocol.a.NativeProtocol.readMessage(NativeProtocol.java:576)
... 100 moreIf Jira is put into Safe Mode (disabling all plugins), the problem doesn't happen. After enabling the plugin one by one, it appeared that the Power BI Connector for Jira (tested with version 5.6.2 and 5.7.1) was causing this problem in one of the scenarios.
Resolution
Update the related plugin to the latest version and check if the issue still happens. If the problem still exists, please consult the plugin vendor.
Updated on April 8, 2025
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