JIRA application does not start due or Third party plugins are not working because of plugin-license-storage-plugin.jar

Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.

Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Summary

Symptoms

JIRA does not start or a few third party plugins are disabled and you are not allowed to enable it. The following appears in the atlassian-jira.log:

2013-06-26 09:45:08,304 http-bio-8443-exec-21 ERROR xxxxx 585x5058x1 xorc8p 172.30.81.xxx /secure/admin/workflows/ViewWorkflowTransition.jspa [webwork.util.ValueStack] METHOD: "formatDescriptor", exception: 
java.lang.LinkageError: loader constraint violation: when resolving interface method "com.atlassian.upm.api.license.PluginLicenseManager.getLicense()Lcom/atlassian/upm/api/util/Option;" the class loader (instance of org/apache/felix/framework/ModuleImpl$ModuleClassLoader) of the current class, com/atlassian/upm/license/storage/lib/ThirdPartyPluginLicenseStorageManagerImpl$1, and the class loader (instance of org/apache/felix/framework/ModuleImpl$ModuleClassLoader) for resolved class, com/atlassian/upm/api/license/PluginLicenseManager, have different Class objects for the type com/atlassian/upm/api/util/Option used in the signature
	at com.atlassian.upm.license.storage.lib.ThirdPartyPluginLicenseStorageManagerImpl$1.call(ThirdPartyPluginLicenseStorageManagerImpl.java:61)
	at com.atlassian.upm.license.storage.lib.ThirdPartyPluginLicenseStorageManagerImpl$1.call(ThirdPartyPluginLicenseStorageManagerImpl.java:57)
	..
Caused by: java.lang.LinkageError: loader constraint violation: when resolving interface method "com.atlassian.upm.api.license.PluginLicenseManager.getLicense()Lcom/atlassian/upm/api/util/Option;" the class loader (instance of org/apache/felix/framework/ModuleImpl$ModuleClassLoader) of the current class, com/atlassian/upm/license/storage/lib/ThirdPartyPluginLicenseStorageManagerImpl$1, and the class loader (instance of org/apache/felix/framework/ModuleImpl$ModuleClassLoader) for resolved class, com/atlassian/upm/api/license/PluginLicenseManager, have different Class objects for the type com/atlassian/upm/api/util/Option used in the signature
    at com.atlassian.upm.license.storage.lib.ThirdPartyPluginLicenseStorageManagerImpl$1.call(ThirdPartyPluginLicenseStorageManagerImpl.java:61)
    at com.atlassian.upm.license.storage.lib.ThirdPartyPluginLicenseStorageManagerImpl$1.call(ThirdPartyPluginLicenseStorageManagerImpl.java:57)
    ...

2017-04-05 05:05:23,635 ThreadPoolAsyncTaskExecutor::Thread 9 ERROR      [c.a.p.osgi.factory.OsgiPlugin] Unable to start the plugin container for plugin 'com.atlassian.upm.plugin-license-storage-plugin'
org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'licenseReceiptValidator' defined in URL [bundle://178.0:0/META-INF/spring/atlassian-plugins-components.xml]: Unsatisfied dependency expressed through constructor argument with index 0 of type [com.atlassian.upm.license.internal.PluginLicenseRepository]: : Error creating bean with name 'pluginLicenseRepository' defined in URL [bundle://178.0:0/META-INF/spring/atlassian-plugins-components.xml]: Unsatisfied dependency expressed through constructor argument with index 0 of type [com.atlassian.upm.license.internal.HostLicenseProvider]: : Error creating bean with name 'jiraHostLicenseProvider' defined in URL [bundle://178.0:0/META-INF/spring/atlassian-plugins-components.xml]: Unsatisfied dependency expressed through constructor argument with index 1 of type [com.atlassian.upm.license.internal.LicenseManagerProvider]: : Error creating bean with name 'licenseManagerProvider' defined in URL [bundle://178.0:0/META-INF/spring/atlassian-plugins-components.xml]: Instantiation of bean failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.atlassian.upm.license.internal.impl.LicenseManagerProviderImpl]: Constructor threw exception; nested exception is java.lang.NoSuchMethodError: com.google.common.collect.ImmutableSet.of([Ljava/lang/Object;)Lcom/google/common/collect/ImmutableSet;; nested exception is 
...
org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'licenseManagerProvider' defined in URL [bundle://178.0:0/META-INF/spring/atlassian-plugins-components.xml]: Instantiation of bean failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.atlassian.upm.license.internal.impl.LicenseManagerProviderImpl]: Constructor threw exception; nested exception is java.lang.NoSuchMethodError: com.google.common.collect.ImmutableSet.of([Ljava/lang/Object;)Lcom/google/common/collect/ImmutableSet;
	at org.springframework.beans.factory.support.ConstructorResolver.createArgumentArray(ConstructorResolver.java:749)
	at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:185)
	at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:1139)
	at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1042)
	at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:504)
	at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:476)
	at org.springframework.beans.factory.support.AbstractBeanFactory$1.getObject(AbstractBeanFactory.java:303)
	at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:230)
	at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:299)
	at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:194)
	at org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:755)
	at org.springframework.context.support.AbstractApplicationContext.finishBeanFactoryInitialization(AbstractApplicationContext.java:757)
	at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.access$1600(AbstractDelegatedExecutionApplicationContext.java:60)
	at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext$4.run(AbstractDelegatedExecutionApplicationContext.java:325)
	at org.eclipse.gemini.blueprint.util.internal.PrivilegedUtils.executeWithCustomTCCL(PrivilegedUtils.java:85)
	at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.completeRefresh(AbstractDelegatedExecutionApplicationContext.java:290)
	at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor$CompleteRefreshTask.run(DependencyWaiterApplicationContextExecutor.java:137)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at java.lang.Thread.run(Thread.java:745)

Diagnosis

This happen after you upgraded the UPM plugins via UI or if you have recently upgraded to JIRA 7.3.x

Cause

There is plugin-license-storage-plugin-x.x.x.jar that is not the same with your current UPM version under the $JIRA-HOME/plugins/installed-plugins directory.

Solution

Resolution

Remove the plugin-license-storage-plugin-x.x.x.jar from the $JIRA-HOME/plugins/installed-plugins directory
Restart JIRA instance

Updated on April 2, 2025

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