Jira and Jira Service Management Cloud DMARC settings
Platform Notice: Cloud Only - This article only applies to Atlassian apps on the cloud platform.
Summary
Jira and Jira Service Management DMARC settings are configured in different places and are independent of each other.
Solution
Jira
You must be a Jira site admin to manage DMARC settings. To enable or disable DMARC:
Settings > System > Incoming Mail > DMARC incoming email authentication (applies to Jira projects using the default email account).
Select Enable or Disable.
This setting only applies to Jira projects using the default email account.
Jira Service Management
You must be a Jira site admin to manage DMARC settings. To enable or disable DMARC:
Settings > Products > Jira Service Management > Email requests > DMARC incoming email authentication.
Select Enable or Disable.
DMARC overrides allowlists. For Atlassian-provided JSM email addresses, DMARC is enforced and can't be disabled — a failing email is blocked regardless of allowlist settings. Forwarded emails often fail DMARC; a custom email address gives more control.
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