JIRA Agile fails to load due to Permission Denied
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
When trying to enable JIRA Agile, you get the message:
This add-on could not be loaded. It has one or more errors which prevent it from being enabled.
The following appears in the atlassian-jira.log during startup:
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2013-03-19 20:55:50,188 Spring executor 5 ERROR [greenhopper.service.logging.LogSupport] Unable to initialise GreenHopper log4j support
2013-03-19 20:55:50,302 Spring executor 5 ERROR [plugin.osgi.factory.OsgiPlugin] Unable to start the Spring context for plugin com.pyxis.greenhopper.jira
org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'greenhopper-launcher': Invocation of init method failed; nested exception is java.lang.IllegalStateException: Unable to initialise GreenHopper log4j support
at org.springframework.beans.factory.annotation.InitDestroyAnnotationBeanPostProcessor.postProcessBeforeInitialization(InitDestroyAnnotationBeanPostProcessor.java:147)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.applyBeanPostProcessorsBeforeInitialization(AbstractAutowireCapableBeanFactory.java:350)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.initializeBean(AbstractAutowireCapableBeanFactory.java:1331)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:473)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory$1.run(AbstractAutowireCapableBeanFactory.java:409)
at java.security.AccessController.doPrivileged(Native Method)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:380)
at org.springframework.beans.factory.support.AbstractBeanFactory$1.getObject(AbstractBeanFactory.java:264)
at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:222)
at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:261)
at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:185)
at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:164)
at org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:429)
at org.springframework.context.support.AbstractApplicationContext.finishBeanFactoryInitialization(AbstractApplicationContext.java:728)
at org.springframework.osgi.context.support.AbstractDelegatedExecutionApplicationContext.access$1600(AbstractDelegatedExecutionApplicationContext.java:69)
at org.springframework.osgi.context.support.AbstractDelegatedExecutionApplicationContext$4.run(AbstractDelegatedExecutionApplicationContext.java:355)
at org.springframework.osgi.util.internal.PrivilegedUtils.executeWithCustomTCCL(PrivilegedUtils.java:85)
at org.springframework.osgi.context.support.AbstractDelegatedExecutionApplicationContext.completeRefresh(AbstractDelegatedExecutionApplicationContext.java:320)
at org.springframework.osgi.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor$CompleteRefreshTask.run(DependencyWaiterApplicationContextExecutor.java:132)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
at java.lang.Thread.run(Thread.java:662)
Caused by: java.lang.IllegalStateException: Unable to initialise GreenHopper log4j support
at com.atlassian.greenhopper.service.logging.LogSupport.createOurAppender(LogSupport.java:103)
at com.atlassian.greenhopper.service.logging.LogSupport.createAppenders(LogSupport.java:81)
at com.atlassian.greenhopper.service.logging.LogSupport.onPluginStarting(LogSupport.java:45)
at com.atlassian.greenhopper.Launcher.onSpringContextStarted(Launcher.java:107)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.springframework.beans.factory.annotation.InitDestroyAnnotationBeanPostProcessor$LifecycleElement.invoke(InitDestroyAnnotationBeanPostProcessor.java:297)
at org.springframework.beans.factory.annotation.InitDestroyAnnotationBeanPostProcessor$LifecycleMetadata.invokeInitMethods(InitDestroyAnnotationBeanPostProcessor.java:250)
at org.springframework.beans.factory.annotation.InitDestroyAnnotationBeanPostProcessor.postProcessBeforeInitialization(InitDestroyAnnotationBeanPostProcessor.java:144)
... 21 more
Caused by: java.io.FileNotFoundException: /var/jira-home/log/atlassian-greenhopper.log (Permission denied)
at java.io.FileOutputStream.openAppend(Native Method)
at java.io.FileOutputStream.<init>(FileOutputStream.java:192)
at java.io.FileOutputStream.<init>(FileOutputStream.java:116)
at org.apache.log4j.FileAppender.setFile(FileAppender.java:294)
at org.apache.log4j.RollingFileAppender.setFile(RollingFileAppender.java:207)
at org.apache.log4j.FileAppender.<init>(FileAppender.java:110)
at org.apache.log4j.RollingFileAppender.<init>(RollingFileAppender.java:79)
at com.atlassian.greenhopper.service.logging.LogSupport.createOurAppender(LogSupport.java:93)
... 31 moreCause
The user starting JIRA does not have the appropriate file permissions to write to JIRA Agile's log files.
ℹ️ Check the context labels if you're using Podman volumes and SELinux
Resolution
Stop JIRA.
Fix the permissions for the below directories and all subdirectories:
1 2$JIRA_HOME/ $JIRA_INSTALL/ℹ️ Note that JIRA Agile's files are within the above listed directories, so this will also cover permission problems relating to JIRA Agile files
Remove the following directory:
1$JIRA_INSTALL/workℹ️ This will be rebuilt when JIRA is restarted.
Start JIRA.
Updated on April 8, 2025
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