JIRA Agile error - Uncaught TypeError: Cannot read property 'substr' of undefined
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
While opening Agile Manage board or any Agile board configuration , below error was shown
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An error occurredHide…
Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.
Details
Exception: Uncaught TypeError: Cannot read property 'substr' of undefined
Resource: https://jira.atlassian.com/pu/atlassian/build/jira/secure/RapidView.jspa?rapidView=116
Line: 305
Column: 16
Environment
Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/46.0.2490.86 Safari/537.36
Stack trace
TypeError: Cannot read property 'substr' of undefinedCause
This problem is commonly caused by one of the following factors:
A. Corrupted or outdated javascript in the announcement banner
B. An expired or outdated app
Resolution
A. Remove javascript that was appended to the announcement banner
B. If an app is outdated or expired, disabling the plugin will avoid the problem. There is also the option to update the license or update the app
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