JIRA 5.1 pages do not refresh automatically
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Symptoms
JIRA pages do not refresh automatically. So when you make a change (e.g. add a comment) you see the page reloading indefinitely:
However, the comment has been added so if you refresh your browser:
Also, the following appears in the atlassian-jira.log:
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ERROR [500ErrorPage.jsp] Exception caught in 500 page null
java.lang.NullPointerException
at com.soyatec.jira.actions.IssueAction.doExecute(IssueAction.java:158)
at webwork.action.ActionSupport.execute(ActionSupport.java:165)
Diagnosis
Go to Administration --> Plugins and enable Plugin Safe Mode.
Then try to reproduce the issue.
Cause
JIRA Gantt Chart Project 2.1.5 and JIRA 5.1 seem to have some issues.
Solution
Workaround
Disable the JIRA Gantt Chart Project temporarily.
Resolution
Disable the plugin
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