JIRA 4.4.x reindex fail and GreenHopper not working
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
GreenHopper is not working and JIRA 4.4.x reindex fail with the following error in the atlassian-jira.log:
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java.lang.NoClassDefFoundError: org/apache/lucene/document/Field$Index
at com.atlassian.greenhopper.customfield.rank.RankCustomFieldIndexer.addDocumentFieldsSearchable(RankCustomFieldIndexer.java:25)
at com.atlassian.jira.issue.index.indexers.impl.AbstractCustomFieldIndexer.addIndex(AbstractCustomFieldIndexer.java:44)
at com.atlassian.jira.issue.index.IssueDocument.getDocument(IssueDocument.java:40)
at com.atlassian.jira.issue.index.DefaultIssueDocumentFactory.get(DefaultIssueDocumentFactory.java:15)
at com.atlassian.jira.issue.index.DefaultIssueDocumentFactory.get(DefaultIssueDocumentFactory.java:11)
at com.atlassian.jira.issue.index.DefaultIssueIndexer$IssueLockDocumentCreationStrategy$2.get(DefaultIssueIndexer.java:512)
at com.atlassian.jira.issue.index.DefaultIssueIndexer$IssueLockDocumentCreationStrategy$2.get(DefaultIssueIndexer.java:509)
at com.atlassian.util.concurrent.ManagedLocks$ManagedLockImpl.withLock(ManagedLocks.java:315)
at com.atlassian.jira.issue.index.DefaultIssueIndexer$IssueLockDocumentCreationStrategy.get(DefaultIssueIndexer.java:508)
at com.atlassian.jira.issue.index.DefaultIssueIndexer$IssueLockDocumentCreationStrategy.get(DefaultIssueIndexer.java:496)
at com.atlassian.jira.issue.index.DefaultIssueIndexer$IndexIssuesOperation.perform(DefaultIssueIndexer.java:371)
at com.atlassian.jira.issue.index.DefaultIssueIndexer$4$1.get(DefaultIssueIndexer.java:255)
Cause
The bundled GreenHopper clashes with the new installed GreenHopper plugin
Resolution
Shutdown JIRA
Delete the bundled plugin jira-greenhopper-plugin-<version>-disabled.jar in <jira-install>\atlassian-jira\WEB-INF\classes\atlassian-bundled-plugins.zip.
Delete the following directories:
<jira-home>\home\plugins\.bundled-plugins
<jira-home>\home\plugins\.osgi-plugins
Restart JIRA
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