JBoss Deployment Failure due to 'org.ofbiz.core.entity.jdbc.SQLProcessor.getConnection'

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Symptoms

Jira Application deployment fails, client requests return HTTP status code 404 Not Found. The following appears in the atlassian-jira.log:

1 2 java.lang.NullPointerException at org.ofbiz.core.entity.jdbc.SQLProcessor.getConnection(SQLProcessor.java:271)

Cause

The global JNDI name for the DataSource connection pool is either missing or is possibly misspelled and doesn't match the one in deployment descriptor in WEB-INF/jboss-web.xml.

Resolution

Refer to the following article on How to Configure the Jira DataSource on JBoss and check for spelling mistakes.

Updated on April 8, 2025

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