Issue links disappear after they are added
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Issue links are added without error but then disappear from issue view.
Diagnosis
The symptom may not occur for all issues.
It may appear that only certain users are affected.
You have the ALM Works - Structure plugin installed.
Or / and you have Elements Copy & Sync
Cause 1
This could be caused by certain configuration of Link synchronizers in Structure plugin. It may be an expected behaviour of the synchronizer, and could be as a result of faulty configuration.
Cause 2
This could also be caused by certain configuration of Elements Copy & Syncat the Data Panels configuration.
Note that both plugins are a third party Add-on. It is neither developed nor supported by Atlassian. If you're experiencing the described issue or want to learn more about the plugin, you may need to contact the plugin vendor, via their own Support Channels.
Resolution for cause 1
Disablesynchronizers in Structure one after another and see which one causes the behaviour.
Resolution for cause 2
Uncheck the box to hidepanels for Remote Linked Issues
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