Issue from email are not created because user does not have assign permission
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*Except Fisheye and Crucible
Symptoms
Issues are not created from emails being sent to a JIRA Mail Handler
Incoming mail handler stops processing if your default assignee does not have assignable user permission.
The following appears in the atlassian-jira.log:
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2013-02-10 00:00:48,399 WARN [Incoming Mail] QuartzWorker-0 ServiceRunner Incoming Mail[10000]: Unable to create issue with message.
com.atlassian.jira.project.DefaultAssigneeException: User 'testuser' does not have assign permission.
at com.atlassian.jira.project.AbstractProjectManager.useProjectLeadAsDefaultAssignee(AbstractProjectManager.java:301)
at com.atlassian.jira.project.AbstractProjectManager.getConfiguredDefaultAssignee(AbstractProjectManager.java:286)
at com.atlassian.jira.project.AbstractProjectManager.getDefaultAssignee(AbstractProjectManager.java:213)
at com.atlassian.jira.plugin.assignee.impl.DefaultAssigneeResolver.getDefaultAssigneeObject(DefaultAssigneeResolver.java:76)
...
or as:
2015-10-13 10:06:10.735564500 2015-10-13 10:06:10,734 Caesium-1-1 WARN anonymous Project_Name [c.a.mail.incoming.mailfetcherservice] Project_Name[10301]: Unable to create issue with message.
2015-10-13 10:06:10.735565500 com.atlassian.jira.project.DefaultAssigneeException: User 'testuser' does not have assign permission.
2015-10-13 10:06:10.735566500 at com.atlassian.jira.project.AbstractProjectManager.useProjectLeadAsDefaultAssignee(AbstractProjectManager.java:200)
2015-10-13 10:06:10.735566500 at com.atlassian.jira.project.AbstractProjectManager.getConfiguredDefaultAssignee(AbstractProjectManager.java:185)
2015-10-13 10:06:10.735572500 at com.atlassian.jira.project.AbstractProjectManager.getDefaultAssignee(AbstractProjectManager.java:112)
...Resolution
On the Project Roles section, make sure that the Default Assignee is set to an Active user with Assign permissions.
For more information, see Managing project permissions.
Updated on April 8, 2025
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