"Invite Users" Email Customization
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Do note that Atlassian do not support customization as described on the documentation as outlined in our Atlassian Support Offerings. Please only try if you are confident in doing so and we strongly encourage customers to perform the check on test environment first before applying to production.
Change the Email sent when using the Invite users button by adding custom information. This is a Workaround to the below feature request, which will need to be applied on every upgrade process:
Solution
Stop Jira
Go to $JIRA_HOME/plugins/.osgi-plugins/transformed-plugins (We recommend performing this action using Terminal or CMD)
Edit the jira-invite-user-plugin-X.X.X_XXXXXX.jar file (the X's will be a different number, depending on your version)
ℹ️ We will use the vim editor for this workaround, but, you can use your preferential tool to edit the .jar file.
Type enter on jira-invite-user-plugin.properties to edit it
Scroll-down until inviteuser.email.jira.invitation.body then edit this section as your preference. You can paste URL's on it if you prefer
Save the file
Start your Jira
Perform an invitation test, to make sure that the customization worked
Was this helpful?