Internal Server Error While Trying to Access Kanban Board Configuration After JIRA Agile Update
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Recently update JIRA Agile
Clicking on the Agile > Kanban Board > Board > Configure causes "Internal Server error"
The following appears in the
atlassian-greenhopper.logoratlassian-jira.log:
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2013-09-13 14:48:48,005 http-bio-8443-exec-292 ERROR zurek 888x1957741x4 1biakez 137.138.248.151 /rest/greenhopper/1.0/rapidviewconfig/editmodel.json [web.rapid.view.RapidViewEditResource] Unable to complete GreenHopper REST method
java.lang.NullPointerException
at sun.util.calendar.ZoneInfoFile.getZoneIDs(ZoneInfoFile.java:757)
at sun.util.calendar.ZoneInfo.getAvailableIDs(ZoneInfo.java:576)
at java.util.TimeZone.getAvailableIDs(TimeZone.java:599)
at com.atlassian.jira.timezone.TimeZoneIds.getCanonicalIds(TimeZoneIds.java:53)
at com.atlassian.jira.timezone.TimeZoneServiceImpl.getCanonicalIds(TimeZoneServiceImpl.java:151)
at com.atlassian.jira.timezone.TimeZoneServiceImpl.getAllowedCannonicalIds(TimeZoneServiceImpl.java:125)
at com.atlassian.jira.timezone.TimeZoneServiceImpl.getTimeZoneInfos(TimeZoneServiceImpl.java:107)
at com.atlassian.jira.timezone.TimeZoneServiceCachingDecorator.getTimeZoneInfos(TimeZoneServiceCachingDecorator.java:120)
at sun.reflect.GeneratedMethodAccessor2522.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:601)
at com.atlassian.multitenant.impl.MultiTenantComponentFactoryImpl$AbstractMultiTenantAwareInvocationHandler.invokeInternal(MultiTenantComponentFactoryImpl.java:181)
at com.atlassian.multitenant.impl.MultiTenantComponentFactoryImpl$MultiTenantAwareInvocationHandler.invoke(MultiTenantComponentFactoryImpl.java:211)
at com.sun.proxy.$Proxy398.getTimeZoneInfos(Unknown Source)
at sun.reflect.GeneratedMethodAccessor2522.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:601)
at com.atlassian.plugin.osgi.hostcomponents.impl.DefaultComponentRegistrar$ContextClassLoaderSettingInvocationHandler.invoke(DefaultComponentRegistrar.java:129)
at com.sun.proxy.$Proxy398.getTimeZoneInfos(Unknown Source)
at sun.reflect.GeneratedMethodAccessor2522.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:601)
Cause
This error will happen if Oracle JAVA is not being used.
Resolution
Shutdown JIRA
Configure JIRA to use the bundled JAVA or system JAVA if you have installed Oracle JAVA. You will need to refer to How to Use System JRE Instead of Embedded JRE if you are going to use System JAVA.
Start JIRA
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