Insight Object Schema page does not load in a Jira instance with the Surveys for Jira add-on
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
The Insight Object Schema page will not load from version 8.7.11 and above if the Jira instance has the Surveys for Jira add-on version 4.0.14 or below installed.
ℹ️ The issue is not reproduced in the versions where Insight is bundled with Jira Service Management 4.15+
Diagnosis
Environment
Instance with Insight Asset ManagementStandalone Version 8.7.11and above
Instance with Surveys for Jira 4.0.14 or below
The following appears in the Browser Console tab:
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Uncaught TypeError: moment.locale is not a function
at Object.RLABS.GlobalConfig.handleData (com.riadalabs.jira.plugins.insight:rlabs-commons.js?locale=en-BR:13050)
at c (batch.js?locale=en-BR:54)
at Object.fireWith [as resolveWith] (batch.js?locale=en-BR:54)
at Object.<anonymous> (batch.js?locale=en-BR:54)
at c (batch.js?locale=en-BR:54)
at Object.fireWith [as resolveWith] (batch.js?locale=en-BR:54)
at Object.a.<computed> (batch.js?locale=en-BR:54)
at Object.<anonymous> (batch.js?locale=en-BR:54)
at c (batch.js?locale=en-BR:54)
at Object.add [as done] (batch.js?locale=en-BR:54)
Resolution
Update the Survey for Jira add-on to version 4.0.15+ which includes the fix.
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