Initiating an Index with a selected option displays a pop-up with a different option in Jira
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
When triggering a background reindex, a pop-up incorrectly displays the index type as 'Full Reindex.' upon confirmation on the pop-up, the Full Reindex is executed, and when Full Reindex is triggered, it performs directly the Background Reindex without any confirmation which is against the default behaviour.
Environment
Jira Software 9.4.x, 9.12.x
Diagnosis
The issue is observed when Jira is upgraded from 8.20.x to 9.4.x or 9.12.x version and reindex is triggered manually from
Administration
>>System >> Advanced > Indexing .
Triggering a background reindex, a pop-up incorrectly displays the index type as 'Full Reindex.' Upon confirmation, the background reindex is executed, and vice versa.
In Safe Mode, the Reindex options are working as desired.
Cause
This issue is observed in Jira instances with vLinks v2.3.1 plugin installed.
After disabling the plugin vLinks, the Reindex options are working as desired.
Solution
Upgrade vLinks app to the supported Jira 9.x.x version.
Please continue to work with plugin support to understand the root cause.
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