Inconsistent structure in Rank table
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
The following exceptions are seen in the log files from the class com.atlassian.greenhopper.service.rank.RankIndexBuilder
1
Inconsistent structure in Rank table! Linked list is not linear, chain length is smaller than number of elements in list.Cause
If the rank chain was in a good state, there would be the same number of issues in the table as elements in the chain. This is not the case, the chain is shorter. This means we might have something like a loop in there, that needs to be resolved by attaching it back to the main chain.
Resolution
There may be some problems with the AO ranking tables that need to be changed. Atlassian staff are aware of this and may have to guide on exactly how to fix this issue in your database. Please contact us at http://support.atlassian.com It would be best if an anonymised backup could be supplied for us to work with.
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