Notify users when they are added to a custom field
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
Learn how to use automation in Jira Cloud to notify users when they are added to a custom user picker field.
Solution
Use automation to notify users
A short automation rule allows you to notify users when they are added to a specific custom field by mentioning them in a public comment in Jira, which (by default) triggers a notification for them based on your Project's notification settings:
Replace the custom field ID with the specific ID of your field: Find all available smart values for a Jira work item.
Trigger: Field Value Changed: Select the user picker field to monitor.
IF Condition (Optional): If required, add any additional conditions, such as the project, work item type, etc.
Branch: Advanced Branching.
Smart value: {{issue.customfield_XXXXX}}
Variable name: {{user}}
Inside the branch, add Action: Comment on work item. Use
[~accountid:{{user.accountid}}]as a placeholder for the user's name. Example:
User [~accountid:{{user.accountid}}] has been added to the field Field Name.Add multiple users in a single comment
If you're using a multiple-user picker field, the above rule will add a separate comment for each user value added to the field. To add all users in a single comment, the rule should be:
Trigger: Field Value Changed: Select the user picker field to monitor.
IF Condition (Optional): If required, add any additional conditions, such as the project, work item type, etc.
Action: Comment on work item. Use
[~accountid:{{user.accountid}}]as a placeholder for the user's name in a smart value list. Example:
The following users were added to FieldName:
{{#issue.customfield_XXXXX}}
- [~accountid:{{accountId}}]
{{/}} Uncheck "Prevent duplicates by only adding this comment once to a particular issue" so the rule always runs when the field is updated. Also, make sure to configure the Comment Visibility in the automation comment action according to your use case.
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