Huge / Oversized project icons after upgrading Jira
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
After upgrading your Jira, your icons appears to be oversized and huge.
Causes
During the upgrade, the Jira Feature Keys plugin was disabled.
JIRA Software Application is not upgraded, Check under ⚙ >Applications>Versions and licenses.
The plugin cache as well as the local browser cache has become invalid during the upgrade
Resolution
For Cause 1
The Jira Feature Keys is a system plugin, that comes bundled with Jira. To resolve this, you will need to enable the Jira Feature Keys plugin by following the steps provided below.
Go to the page ⚙ > Add-ons > Manage Add-ons
Choose all add-ons in the drop down menu and look for Jira Feature Keys
Try to enable this add-on, and check if the issue is resolved
For Cause 2
Update the JIRA Software application either by using installer or obr file from marketplace
For Cause 3
To fix this issue you will need to clear the Jira plugin cache. Additionally all users will need to clear their browser cache.
For the plugin cache:
Stop the JIRA instance
Delete JIRA_HOME/plugins/.bundled-plugins and JIRA_HOME/plugins/.osgi-plugins (⚠️ just these two folders!)
Restart JIRA
Each user will need to clear his browser cache to remove any stored icon files.
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