HTTP Status 500 - Filter execution threw an exception
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
After rebooting JIRA, user sees "HTTP Status 500 - Filter execution threw an exception" as shown below and unable to access their JIRA.
Checking the catalina.out log, there won't be any indication that JIRA has crashed
Diagnosis
From catalina.out, we can see the following:
1
2
3
Modifications ___________________________
Modified Files : robots.txt, system-issueoperations-plugin.xml, jira-application.properties
Removed Files : com/atlassian/jira/web/filters/steps/newrelic/NewRelicTransactionNameStep.class, com/atlassian/jira/web/filters/steps/newrelic/NewRelicTransactionNameStep$2.class, com/atlassian/jira/web/filters/steps/newrelic/NewRelicTransactionNameStep$1.classCause
JIRA Admin could have installed NewRelic ticketing integration and uninstall the application later on. Uninstalling NewRelic application could have removed the 3 class files which is included in JIRA.
Solution
Resolution
# Stop JIRA.
# Download JIRA tar.gz (Linux) or zip file (Windows) installation file from here for JIRA 7 (and later) or from here for JIRA 6.4.12 and below.
# Extract it and copy the NewRelicTransactionNameStep.class, NewRelicTransactionNameStep$2.class, NewRelicTransactionNameStep$1.class files from the newly extracted folder to the <JIRA-INSTALL-DIRECTORY>/atlassian-jira/WEB-INF/classes/com/atlassian/jira/web/filters/steps/newrelic directory.
# After copying the files, restart JIRA and check whether JIRA is accessible.
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