How to use transition names as an automation trigger

Summary

Currently, it's not possible to configure 'per transition' automation triggers in cases of multiple transitions with identical 'from' and 'to' statuses. The 'Issue transitioned' trigger only allows 'From status' and 'To status' selection.

• Related Feature Request: AUTO-824 - Ability to configure “Issue transitioned” per transition of workflow at Automation

Solution

You can follow the approach mentioned below to trigger the automation rule for a specific transition among multiple transitions between the same source and destination status.

• Step 1: Add post function in the workflow 

  • For each transition between the same source and destination, add a post function to update the transition name in a custom field using the 'Update Issue Custom Field'. You can give the static value for each transition.

• Step 2: Structure the automation rule as suggested below:

  • Trigger: Field Value Changed

    • Fields to monitor for changes: Select your custom field

    • Change type: Value added

    • For: Transition Issue

      

  • New condition: If/Else condition

    • Select Issue Field condition and compare the static values which were added using post functions

    • Select the next action accordingly

      

References: 

1. Configure workflow Post functions

2. Jira Automation Triggers

3. Jira Automation Conditions

If you encounter issues or require further clarification on the topic, please consider reaching out to Atlassian Support for further assistance.