Use Customer's Organization information in JSM Cloud Automation rules
Platform Notice: Cloud Only - This article only applies to Atlassian apps on the cloud platform.
Summary
The organization information of a JSM customer is not available as a smart value to be reused in Automation rules. However, you can find all available smart values related to user fields here.
Solution
Set up basic authentication for API
Create an API token — Manage API tokens.
Base64-encode
email:tokenfor the header — Basic auth for REST APIs.
Then set the header: Authorization: Basic <encoded string>.
Create the first Action in the Automation rule
In this step, we make an API call to the Get Organization JSM endpoint and use the Reporter's account ID to filter for orgs that the Reporter is a member of.
1. Create a new Automation rule.
For testing purposes, we recommend the use of Manually triggered.
2. Add an action: Send web request.
Why is a web request needed?
A JSM customer's Organization is not available as a native smart value in Automation. This rule calls the JSM REST API with a Send web request action to fetch the reporter's organizations, then reuses the payload later in the rule.
Web request URL:
https://<YOUR-SITE>.atlassian.net/rest/servicedeskapi/servicedesk/{{issue.Request Type.requestType.serviceDeskId}}/organization?accountId={{issue.reporter.accountId}}Add Headers:
URL:
https://<YOUR-SITE>.atlassian.net/rest/servicedeskapi/servicedesk/{{issue.Request Type.requestType.serviceDeskId}}/organization?accountId={{issue.reporter.accountId}}Method: GET
Headers:
Accept: application/jsonand the Authorization header above.Enable Delay execution … until we receive a response.
Validate via the Validate your web request configuration drop-down — a green Response 200 confirms it works.
Please check for Delay execution of subsequent rule actions until we receive a response to this web request.
Test Send Web Request action
Click the "Validate your web request configuration" drop-down.
Enter an issue key and validate the call.
You should see a green Response 200.
Click Payload to see the returned information.
Reuse information received in the payload
Add all organizations to a custom field value
On the same automation rule, add one more Action: Edit issue
Click More options, then add the following, replacing the custom field ID with your field ID.
{
"fields": {
"customfield_10109": "{{webResponse.body.values.name}}"
}
}Add all the organizations the reporter is part of to the ticket.
On the same automation rule, add one more Action: Edit issue
{
"update": {
"organizations":
[
{{#webResponse.body.values}}
{"add": {{id}} }
{{^last}},{{/}}{{/}}
]
}
}Related articles
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