How to retrieve application license details for Priority Support Verification
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
This document is for System Administrators who need to provide license details for Priority Support.
Solution
Application is Up and Running
Support Zip
Creating a Support Zip and attaching it to the Support issue is the easiest way to validate the license. If possible, provide Support with the SUpport Zip for the instance you are opening up a ticket for.
REST API (Jira)
The following endpoints will return the license details for the respective application. You can either use a respective REST client or simply enter the URL in a new browser window and provide us the output.
Jira Software
1https://BASEURL/rest/plugins/applications/1.0/installed/jira-software/licenseJira Service Management
1https://BASEURL/rest/plugins/applications/1.0/installed/jira-servicedesk/licenseJira Core
1https://BASEURL/rest/plugins/applications/1.0/installed/jira-core/license
Here is an example response of a valid REST response through these endpoints.
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{
"valid": true,
"evaluation": false,
"maximumNumberOfUsers": 10000,
"licenseType": "Commercial",
"creationDateString": "07/Dec/15",
"expiryDate": 4100331600000,
"expiryDateString": "07/Dec/17",
"organizationName": "Atlassian",
"dataCenter": false,
"subscription": false,
"rawLicense": "XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
"maintenanceExpired": false,
"enterprise": false,
"active": true,
"autoRenewal": false.
"supportEntitlementNumber":"SEN-LXXXXXXXXX"
}If not familiar with REST API, you can refer to the following documentation
Application is Down
If the application is down and you cannot create a Support Zip or use REST API, the following will help us determine the instance supportability:
Jira
Provide us the license hash using the following SQL query.
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SELECT license FROM productlicense;Confluence
Provide us the value of the atlassian.license.message property from the <Confluence Home Directory>/confluence.cfg.xml file
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<property name="atlassian.license.message">XXXXXXXXXXXX......</property>Was this helpful?