Restore Deleted Jira Issue from XML Backup (Jira Data Center)
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
How to restore Issue/s within your Jira Application that have accidentally been deleted.
Archiving issues
From Jira 8.1, you can also archive issues, which can be more convenient than deleting them. Archived issues can be restored to the originating project.
Note: Archiving issues functionality is available on Jira Data Center only.
Solution
To restore an issue, you can use the following steps
Set up a new clean Jira instance, separate from your production environment as per Creating a test environment for Jira applications.
Restore XML backup from before the issue was deleted. Automated backups can be found at
<jira-home>/export.Export the issue to CSV, as outlined here: Working with search results - Exporting your search results.
Import the CSV data containing your lost issue, following our documentation here: Importing data from CSV.
If you want to change the created and updated dates for the imported issues, please see How to change the issue creation date using a database update, as well as Change work item creation date using CSV import in Jira
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