How to remove the "Report a Problem" link using the Jira announcement banner
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
The information in this page relates to customizations in Jira. Consequently, Atlassian Support cannot guarantee to provide any support for the steps described on this page as customizations are not covered under Atlassian Support Offerings. Please be aware that this material is provided for your information only and that you use it at your own risk.
Also, please be aware that customizations done by directly modifying files are not included in the upgrade process. These modifications will need to be reapplied manually on the upgraded instance.
In all Jira installations, the "Report a Problem" link appears in the Jira footer. You will be able to use the Jira announcement banner to hide the "Report a Problem" link.
Be aware that we will be hiding the "Report a Problem" link for all users including Jira admins.
Solution
In the upper-right corner of the screen, select Administration
> System.
Under User interface (the left-side panel), select Announcement banner.
Add the following code snippet to the Jira announcement banner
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<style type="text/css">
#footer-report-problem-link {
display: none;
}
</style>Please be mindful that tempering with modifying CSS layout in flight might cause Jira to become completely inaccessible to users; That is, the login page might stop operating properly, or certain page elements in Jira will no longer be accessible, such as for example not being able to access the Announcement banner configuration page to remove the faulty code. If that becomes the case please follow the below article to remove the announcement banner via a direct database update:
Remove the Jira Data Center announcement banner through the database
NOTE:
8.7 and later a setting was added with the default shifted to OFF as covered in:
Make sure to set the global setting to enabled as covered in the following documentation to use scripts in the field descriptions
Enable HTML in custom field descriptions and list item values:
Allows to add HTML to the descriptions of custom fields and the values of list items.
Default: OFF (recommended for security)
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