How to remove the 'Assign' button from issues
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
The information in this page relates to customizations in Jira. Consequently, Atlassian Support cannot guarantee to provide any support for the steps described on this page as customizations are not covered under Atlassian Support Offerings. Please be aware that this material is provided for your information only and that you use it at your own risk.
Also, please be aware that customizations done by directly modifying files are not included in the upgrade process. These modifications will need to be reapplied manually on the upgraded instance.
Sometimes, the JIRA Administrators wish to add fields to the 'Assign' screen, and to achieve this they create a transition in their workflow that allows them to add different fields to the screen. However, this still leaves them with a 'Assign' option in the Operations menu. This knowledge base article describes how to remove the button from that menu, which is done by customising the system-issueoperations-plugin.xml file.
Solution
Workaround
Shutdown JIRA;
Open the
system-issueoperations-plugin.xmlinside the JIRA-INSTALL/atlassian-jira/WEB-INF/classesfolder;Create a backup copy of this file in case of any problems.
Comment the "Assign Issues" web item, as shown below:
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15<!-- <web-item key="assign-issue" name="Assign Issue Link" section="operations-top-level" i18n-name-key="webfragments.view.issue.opsbar.operations.top.assign" weight="5"> <label key="common.words.assign"/> <tooltip key="admin.issue.operations.plugin.assign.issue.name"/> <styleClass>issueaction-assign-issue</styleClass> <link linkId="assign-issue"> /secure/AssignIssue!default.jspa?id=$issueId </link> <condition class="com.atlassian.jira.plugin.webfragment.conditions.HasIssuePermissionCondition"> <param name="permission">assign</param> </condition> <condition class="com.atlassian.jira.plugin.webfragment.conditions.IsIssueEditableCondition"/> <condition class="com.atlassian.jira.plugin.webfragment.conditions.IsFieldHiddenCondition" invert="true"> <param name="field">assignee</param> </condition> </web-item> -->Delete the contents of the JIRA-INSTALL
/workRestart JIRA.
Please note this was tested with JIRA 5.2 only, and it is possible this may not be applicable to all versions of JIRA.
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