How to remove DEMO customer accounts in JSM
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
This article details how to remove demo accounts created with the Demo project.
Diagnosis
Demo accounts are showing up as customers on the Customers page on Service Projects.
Cause
The demo customers are accounts created with the Demo project for testing purposes.
Solution
To remove the demo customer accounts, please follow the steps below.
New UI
Go to admin.atlassian.com. Select your Organization.
Products > Under Site and Products, select your site.
Under User Management, select Jira Service Management > Find the account you wish to remove.
Click on the (...) icon > Delete Account.
Old UI
Go to admin.atlassian.com > Select your Organization.
Products > Under Site and Products, select your site.
Under Jira Service Management, select Portal Customers > Find the account you wish to remove.
Select the (...) icon > Delete Account.
You must be a Site Admin to be able to access the User Management settings.
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