How To Fix Duplicate Rank Values For a Rank Field
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
One or more of the below symptoms may apply to Jira (also called Jira Agile):
Ranking operations are not possible.
The balance job is never completed.
Diagnosis
Use the Understand the LexoRank managment page in Jira server tool to run an integrity check.
If the rank integrity checker doesn't pass on Duplicate Ranks Check, this KB will apply.
....
{
"name": "Duplicate ranks check",
"description": "Checks if there are any duplicate rank values for a rank field.",
"passed": false,
"failureReason": "Detected duplicate ranks for rank field 15201 : {0|11t9b4:=2, 0|11sqnc:=2, 0|11suow:=2, 0|11tm0w:=2, 0|11thk8:=2, 0|11spog:=2, 0|11tes0:=2, 0|11sx00:=2, 0|11t2qg:=2, 0|11sqx4:=2, 0|11tde8:=2, 0|11t9zc:=2, 0|11sxcw:=2, 0|11ssi0:=2, 0|11teqo:=2, 0|11tlm0:=2, 0|11t140:=2, 0|11tbp4:=2, 0|11tg5s:=2, 0|11srhs:=2, 0|11t03s:=2, 0|11t4bc:=2, 0|11taow:=2, 0|11td48:=2}",
"fatal": false
},
....Resolution
There is a REST endpoint that can be accessed, which will automatically heal the duplicate records.
This must be run as a System Administrator, which is defined in one of the groups as per Managing Global Permissions.
The endpoint requires a
PUT, which is not something a browser can do without an additional plugin.A
PUTcan also be done by executing it on the command line using cURL.
Option 1 - Postman app
Install Postman app.
Load it up and put in the URL
<JIRA_BASE_URL>/rest/greenhopper/1.0/lexorank/duplicates.Ensure the Content Type is set to
JSON, otherwise errors will occur.Set the request type to
PUT.The screenshot below illustrates the configuration.
Submit the command and then run the Integrity Check again.
Option 2 - Command Line
⚠️ This requires cURL to be installed. The installation is platform-specific, and can be downloaded from http://curl.haxx.se/download.html.
Run the below, replacing admin:password with the appropriate administrative user and their password, and populating <JIRA_BASE_URL> appropriately.
curl -X PUT <JIRA_BASE_URL>/rest/greenhopper/1.0/lexorank/duplicates -u admin:password⚠️ Please note that the "FAILURE" in the UI may not clear immediately per JSWSERVER-21305.
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