How to fix directory permissions in Windows for Jira Server
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
On many occasions, JIRA is not able to run properly due to file or directory permission error
Solution
You will first need to find out the user who run JIRA.
If you are running applications as a Windows service :
Navigate to the Service in Windows, i.e. Control Panel > Administrative Tools > Services
Locate Atlassian Jira service, right-click and view the Properties
Go to the Log On tab and check the account
See Running Jira applications as a Windows service for how to run as a service
If you are running applications manually by <jira-install>/bin/startup.bat :
From The System Info page on your JIRA instance
From the Support Zip ( application.xml file ) search for <JIRA_USER>
From the $JIRA_HOME/log/atlassian-jira.log, search for 'user.name'
Fix the permission of the JIRA Home & Installation directory
Go to Jira Home/ Installation directory, right-click and view the Properties
Go to the Security tab and check permission for who is running Jira. If the user doesn’t have Read & execute, Read, Write permission click Edit… and allow it
If you cannot find Jira user please click Add… and search group/user.
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