How to enable/disable Major Incident and check if the field is enabled using Jira automation

Summary

On the Jira Issue view, an incident can be marked as a major incident, by enabling or disabling the Major Incident toggle. You can find the details in Mark an Incident as Major

This article helps use automation to perform the below actions

1. Check if the major Incident field is enabled or not.

2. To enable/disable the field based on the requirement.

Environment

Jira Service Management Cloud

Solution

Check if the major Incident field is enabled or not.

Since the Major Incident field is a locked field, it can't be verified using the Issue fields condition. You would need to use the Advanced compare condition to check if the field is enabled or not.

Steps to create the automation rule:

1. Create an automation rule with a trigger based on requirements.  

2. Add the Condition: If/else block

   • click on Add conditions

   • Select Advanced compare condition with the following entries:

     • First value: {{issue.Major incident}}

     • Condition: equals

     • Second value: MAJOR_INCIDENT

3. Add the Action, based on the requirement.

To enable/disable the Major Incident field using the automation rule.

Since the Major Incident field is a locked field, it can't be set/unset using the dropdown in the Edit Field action. You would have to update additional field values using JSON objects.

Steps to create the automation rule: 

1. Create an automation rule with a trigger based on requirements.  

2. Add a condition: The example shown here uses an if-else condition, however, this can be changed according to the requirements

3. Select the Edit issue Action, navigate to More options, and add the code below

4. Save the rule once done.